Hi Bob,
My first impression is that you have a bad/corrupt installation. I suggest
you uninstall AVG from Add or Remove Programs in Control Panel, restart the
computer, close all open programs, and reinstall. By default, it adds
entries to the Star Menu and starts when Windows starts. As part of the
installation you have the opportunity to, among other things, get the latest
update. I suggest you skip these steps until installation is complete. It
should NOT do a complete test as part if the installation.
I'm not aware of, and have never heard of, a "Luke Firewalker" screen. I
assume from your description you're referring to the "Test is Running"
window that you see when a test is in progress. The only option you have on
that window is to cancel the test. The "tennis racket image" is not a
clickable scan button. The shortcut, that you should not have had to create,
is pointing somewhere other than "avgw.exe", probably to the "bootup.exe".
AVG does the boot scan when Windows starts and there's no visible indication
of this unless it finds something.
With the recent virus activity and subsequent frequency of updates, I
suggest you manually check for updates daily first thing after the computer
starts for the day and always prior to the running any test. Bring up the
AVG Control Center from the Start Menu or double click the icon in the
System Tray and click the Update Manager tab. Then click the "Update Now!"
button.
To manually run a complete test (the entire system) or a removable media
test (floppy, CD, etc.), right click the AVG icon in the System Tray, where
the clock is, and select "Run AVG Anti-Virus". It's also a good idea to run
a complete test after an update.
I hope this has been helpful.
Sven Swanson, Sr.
----- Original Message -----
From: "bobwarasila" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Sunday, March 28, 2004 12:37 PM
Subject: [PCSOFT] AVG use
Yesterday I installed the AVG anti-virus software on my grand daughter's
computer. When I installed it ran the Luke Firewalker screen and searched
all folders and files for viruses. Fortunately it found none. Today I
went to check it to see if it was starting on startup. It wasn't but I
discovered how to pin the program to the start menu (right click desktop
icon). Now the puzzle for me. When I double click on the icon to launch
the AV program I get the window BUT the scan button (tennis racket image) is
grayed out and I don't seem to be able to do a manual scan using the Luke
Firewalker screen. I do get a pretty fast window that indicates the
software is checking the root directories. How do I get that scan button
activated?
Bob Warasila
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