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Subject:	Can't access the web
From:	"Susan S. Hays" <[log in to unmask]>
Reply To:	PCSOFT - Personal Computer software discussion list <[log in to unmask]>
Date:	Tue, 23 Oct 2001 17:35:23 EDT
Content-Type:	text/plain
Parts/Attachments:	text/plain (20 lines)

I am using AOL 6.0 on my laptop.  For some strange reason, I can't access the
web by typing in an URL.  I can click on a hyperlink and usually get to a
site, but not always.  I have gotten a couple of messages that www.tol has
caused an illegal operation after AOL hangs up and I do a control-alt-delete
to get out.  I have reinstalled AOL.  I have done a system file check.  I
have fixed my preferences and parental controls.  I have uninstalled the AOL
Adaptor and DUN files, etc.  I have done a thorough scandisk and disk defrag.
 Can I try reinstalling my Windows 98 operating system?  Can I do that
without losing any of my programs, etc.  Any suggestions as to what may be
the problem would be greatly appreciated.  I can send and receive email,
download attachments and pictures, but my "web window" for typing in url's
seems to be not working.

Thank you,
Susan Hays

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