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Subject:	Re: NAV 2004 Live Update not updating NAV files
From:	a fennell <[log in to unmask]>
Reply To:	PCSOFT - Personal Computer software discussion list <[log in to unmask]>
Date:	Wed, 26 May 2004 15:23:00 -0400
Content-Type:	text/plain
Parts/Attachments:	text/plain (12 lines)

I use the Norton Antivirus that came with my last computer (2001 or 2002) and I pay annually for continuous automatic updates.  How would I know if a needed file (NAV) was not being installed??  
Thanks, Ann Fennell


----- Original Message ----- 
From: Ed Nottingham 
Since Wednesday last week, Norton Antivirus 2004 has refused to update a needed NAV file.  Virus definitions are updated, just not the needed NAV file.  I used all the tools from www.symantec.com website AND called their $30 tech support, who graciously did not charge and sent me a set of instructions for removing all previous Norton Antivirus installations, removing registry references to NAV, etc.  I have also uninstalled Norton SystemWorks 2003 and Ghost.  All Norton and Symantec folders were also removed, per the instructions.  No matter what, the NAV update will not install, and again, all the instructions for error messages have been followed to a tee.

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