Do ctrl-alt-del task manager and see what is running.  Sometimes HP, Norton,
Spyware, etc. tie up your machine.  Try ending those tasks and she if it
shuts down better.



----- Original Message -----
From: <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, May 31, 2005 9:14 AM
Subject: [PCSOFT] Shut down question


> I have a new HP 519J, Pentium 4, 3.06 GHz, 512 MB memory, 200 GB drive,
> running Windows XP Home.  Installed are:  Norton System Works 2005, a
> SpyWare program (can't remember which one but it was installed at the
> store), MS Office 2000.  I use Incredimail for my Comcast Mail and my
> husband uses AOL (TCP/IP).  I run a scan weekly and several things have
> been detected and either deleted or quarantined.  My machine either won't
> shut down at all or it takes at least 5 minutes to shut down so I know
> there is a problem.  Can someone please point me in the right direction to
> get this 2-1/2 week old PC back on track.
>
> Regards,
>
> Darlene Bost
>
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