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Subject:	Re: NAV 2004 Live Update not updating NAV files
From:	Wayne Copeland <[log in to unmask]>
Reply To:	PCSOFT - Personal Computer software discussion list <[log in to unmask]>
Date:	Wed, 26 May 2004 11:44:22 -0500
Content-Type:	text/plain
Parts/Attachments:	text/plain (56 lines)

Did you uninstall Symantec Live Update as well?  It's a separate
entry in the add/remove programs within control panel.  You can also
download live update from Symantec's web site (it's a pain to find)
and install the latest and greatest version.  This has solved some
of the problem's I've had when LU just stops working.

- Wayne Copeland

>>> [log in to unmask] 5/26/04 10:17:25 AM >>>
Hi Ed

Have you tried installing it on your other hard drives, since you
have
more than one? I had this problem, but I wanted to re-install my
OS
anyway. That would work, but as always it is time consuming. I
would think norton support would be able to wipe out their hidden
files.

Good Luck

Richard F. Bolha


On 26 May 2004 at 8:10, Ed Nottingham wrote:

> Since Wednesday last week, Norton Antivirus 2004 has refused to
update a needed NAV file.  Virus definitions are updated, just not
the needed NAV file.  I used all the tools from www.symantec.com
website AND called their $30 tech support, who graciously did not
charge and sent me a set of instructions for removing all previous
Norton Antivirus installations, removing registry references to NAV,
etc.  I have also uninstalled Norton SystemWorks 2003 and Ghost.
All Norton and Symantec folders were also removed,
per the instructions.  No matter what, the NAV update will not
install, and again, all the instructions for error messages have
been followed to a tee.
>
> Based on my respect for the folks on this board, I thought I'd
see if anybody has had similar experiences before I just give up.  I
running a Micron Millennia Max (800), with 512 RAM, 2 - 120 GB
Maxtor internal drives (not RAID just two drives), and a Maxtor 160
External One Touch.  OS is XP-Home.  Have tried with and without
ZoneAlarm Pro running, and tried running in XP Safe Mode.
>
> Beats the heck out of me.
>

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