Suggesting that she go anyplace on the web and download anything will 
not work since her problem is that she can not get to the web. She has 
to be able to successfully use IE at least once to be able to download 
and use Firefox.

Tom Mayer

Maurice J. Reid wrote:
> I assume since you mention "Web" you are talking about "Internet" 
> Explorer. I also assume when you say "cpu" you mean "computer". My 
> guess, from a "low tech" view is the problem lies with your Explorer 
> application. One way to find out is to try another browser. Suggest 
> you go to www.mozilla.com/firefox and download Firefox (it's free) and 
> see if that works. Personally (I have no association with the product 
> or company) I prefer it over Explorer for many reasons, not the least 
> of is security.
> Hope this works.
>
> Maurice J. Reid
>

      "Hold No Punches.." Rode brings you great shareware/freeware
        programs with his honest opinions in this weekly column.
                       http://freepctech.com/rode