Lynne, I also had a Dell Tech help me not too long ago, but I did  NOT talk 
to him via Dell Connect, but on the phone,  Could he have  somehow put that in 
my computer.  But I remember he wanted me to download a  driver, one of which 
I don't remember.  This Dell tech acted most dumb  about what to do, so I 
gathered he was pulling my leg on the whole  conversation.  Should I remove it 
completely.    Harriet
----------------------
Remote assistance allows you to invite someone you trust to help you.  Using
an Internet connection, anyone running Windows XP can chat with you,  view
your screen, and with your permission, work on your computer.
You  would want to allow exceptions if you want a particular program to  have
access to your computer. AVG is a virus program that will require  constant
update to you virus files. You would want to grant an exception for  this
program. 
Hope this helps.

As an example I paid for a special service from Dell to allow a  technician
remote into me desktop to help me solve a problem. They asked if I  had
Remote Assistance checked as an exception. I did and they were able  to
remote in and help me.
Lynne  Kilcoyne
[log in to unmask]


-----Original Message-----

I  have Windows Firewall with Win XP Home.   When I click  on  CONTROL PANEL, 
then on WINDOWS FIREWALL, it shows that it's set for ON   (recommended) Then  
it says ---- "This setting blocks all outside   sources from connecting to 
this  computer, with the exception of those  selected  on the Exceptions tab."

Now, I clicked on the Exceptions  Tab and there are a bunch  listed, like my 
AVG Anti-virus, Remote  Assistance, Yahoo Messenger, and  AOL.  Now, why
would  these  be check marked?  And what will happen if I  uncheck them.   But
mostly,  what is that Remote Assistance?  Should any  of  these be check 
marked?   
Harriet   G.

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