Norton has (always had) a couple remover programs for cleaning up
a system that is "trashed -- Norton-wise"...
They have always worked for me in the time frame and vintage you are referring to.
I used to have a "search word string" for the Norton site that brought up the proper
section of their on-line help... (Have not done this in a while so I guess they have
gotten better in later versions...)

It can be a complex and time consuming process...
(As much as four hours if it also involves some sort of infestation...)

Sorry to be so negative, but this is a question not conducive to a short
email response...

                           Rick Glazier

----- Original Message -----
From: "Paul A. Shippert" <[log in to unmask]>
> A friend of mine is having continuing problems updating
> her Norton Antivirus installation. She has paid for the subscription,
> so changing to Avast, AVG, etc. is not a preferred option.

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