I am having a bad experience with a HP R60 Office-Jet All-in-One.
Unfortunately for me, I paid a hefty price ($640) for this sucker, and it is
less than two years old and giving error messages "Scanner system failure".
I have contacted HP only to be told "you would be better off to buy another
one than to pay to have it fixed."  I was told I would have to ship it to
the West Coast (Oregon I think) home center for repair, at my own cost, and
then pay a service fee of over a hundred dollars to get them to look at it,
and then pay the repair job (part will cost $170) plus labor.  With my
experience, and the ones mentioned here, I think I will shop for some other
brand.  Any suggestions?

Barbara Allen

----- Original Message -----
From: Heidrun Schröder <[log in to unmask]>
To: <[log in to unmask]>
Sent: Monday, September 10, 2001 4:04 AM
Subject: Re: [PCSOFT] HP printer problem


> Jagpal S.Tiwana wrote:
> >I have I have HP Deskjet 820Cxi.
> >When I try to print a page, blank paper does not go through. It makes
> >noises, pulls the paper just a tiny bit, gives the rolling noise of
sucking
> >in the paper, then ends up with a yellow blinking light. ....
>
> Hi Jagpal - maybe it is the same thing as what happened with my 820 Cxi.
> Did you ever notice a rather loud deep sounding crack sound before the
> problem started? I had it happen first time after 6 months when it was
> repaired for free by HP. Then another roughly 6 months went by until it
> happened again and was repaired again without me knowing what it was.
> That time then it lasted almost a year and when it broke again I would
have
> had to pay for the repair and decided to give up since that printer was no
> longer in the shops even. When I took the printer out of its place a small
> white plastic roll did fall out and I decided to have a try to find out
> where it came from - it was from a tiny hole below the rubber roller on
> the left side.It was a hard job but together with my husband using a good
> light shining into there and some tools to get the rubber roller out of
the
> way I managed to somehow get it pressed back into place and the printer
> was working like new. Happened again after the usual roughly 6 months and
> could be done again. Only last time then something else fell out and it
was
> broken into pieces so I had to give up and decided to buy a new printer.
> best wishes Heidi Schroeder
>
>              PCSOFT maintains many useful files for download
>                      visit our download web page at:
>                   http://freepctech.com/downloads.shtml

             PCSOFT maintains many useful files for download
                     visit our download web page at:
                  http://freepctech.com/downloads.shtml