Hi Ed

Have you tried installing it on your other hard drives, since you have
more than one? I had this problem, but I wanted to re-install my OS
anyway. That would work, but as always it is time consuming. I
would think norton support would be able to wipe out their hidden
files.

Good Luck

Richard F. Bolha


On 26 May 2004 at 8:10, Ed Nottingham wrote:

> Since Wednesday last week, Norton Antivirus 2004 has refused to update a needed NAV file.  Virus definitions are updated, just not the needed NAV file.  I used all the tools from www.symantec.com website AND called their $30 tech support, who graciously did not charge and sent me a set of instructions for removing all previous Norton Antivirus installations, removing registry references to NAV, etc.  I have also uninstalled Norton SystemWorks 2003 and Ghost.  All Norton and Symantec folders were also removed,
per the instructions.  No matter what, the NAV update will not install, and again, all the instructions for error messages have been followed to a tee.
>
> Based on my respect for the folks on this board, I thought I'd see if anybody has had similar experiences before I just give up.  I running a Micron Millennia Max (800), with 512 RAM, 2 - 120 GB Maxtor internal drives (not RAID just two drives), and a Maxtor 160 External One Touch.  OS is XP-Home.  Have tried with and without ZoneAlarm Pro running, and tried running in XP Safe Mode.
>
> Beats the heck out of me.
>

             Do you want to signoff PCSOFT or just change to
                    Digest mode - visit our web site:
                   http://freepctech.com/pcsoft.shtml