Hello Orf,

Apparently your efforts to disable (turn off) Norton Anti-Virus didn't
completely 'turn it off'. WinXP knows it's running but it's avast! that is
telling you there's a conflict between the two because it's running. I
suggest you go to Control Panel \ Add or Remove Programs, select Norton
System Works 2002 and click the "Change/Remove" button. There you should
have an option to modify the installation and you can have it uninstall NAV.
If you decide you want it back later you can use the same procedure to
reinstall it. Hopefully that will stop NAV to the point avast! can run
normally without any conflicts.

Sven Swanson, Sr.

----- Original Message -----
From: "Orf Bartrop" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Saturday, March 12, 2005 7:08 PM
Subject: [PCSOFT] Antivirus change-over


I have been running Norton SystemWorks 2002 and using the antivirus
section to protect my computer (WinXP SP2). Renewal of my subscription
falls due this month so I decided to no renew Nortons but to change to
Avast.

I have turned off NAV in the SystemWorks Window and msconfig file. I
installed Avast and it appears to run correctly.

However, when I boot the computer I get a the following message:

"avast!: Incompatible AV Software Running
avast! detected that the following program is running:
Norton Antivirus / Symantec Antivirus
The on-access scanner module of this program and the on-access scanner
of avast! CANNOT be active at the same time.
As a result, the avast! main on-access scanners - Standard Shield, p2p
Shield and Instant Messaging Shield - were disabled."

I then have to turn on avast! to get protection.

To me it appears that WinXP still thinks I am using Norton although it
is not loaded.

Ant suggestions?

Orf Bartrop

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