Hi Connie,
You're absolutely right in what wrote and suggested ,but there are a few more reasons why the error might come up.
I meant to include this in my last post but forgot to merge this info into the email.
This error may come up when:
1.The location of the install source has changed. eg CD/DVD drive and installed the application from there.
This can happen when the drive letter of the CD/DVD drive has changed or if you're using a USB connected CD/DVD drive
and it's not connected.
2.If it happens on an update, the URL that was coded into the program to connect to a server or website is no longer valid
because of a change on the server or website.
3.The website or server could just be temporarily off-line or in some cases permanently off-line if the company went out of business.
4.If the Windows Installer was used (.msi file) , the extracted files will be in the Temp folder. If the program was coded to refer
to the original install source (the Temp folder) and it had been removed because of a cleanup, you'll get the error.
5 .Related to this is the peculiar way that Windows (and the Windows Installer) handles certain Windows applications
especially Office ones. An M$ Office install also creates an MSO folder ,which serves as a type of backup in case of repair or re-install.
The problem lies in the fact that this MSO folder can end up just about anywhere.
If you were to have a 2nd hard drive installed or a large USB drive, this MSO folder may well end up there if for some reason
Windows (Windows Installer) "decides" that there is more space on this drive than the system drive.
Disconnecting the USB drive or the 2nd internal hard drive will then result in this error when trying to update
Removing (deleting) this MSO folder will not only interfere with trying to install extra features ,it will also give problems
trying to uninstall the application.
These are some of the major reasons why this error pops up ,but the wording of the message
( “The feature you are trying to use is on a network source that is unavailable”) may be misleading as to what the actual reason is.
Peter E.
--------------------------------------------------
From: "C Chisum"
Sent: Saturday, 03 September, 2011 9:15 PM
To: <[log in to unmask]>
Subject: Re: [PCSOFT] error message
Are you on a network? Sounds like the computer wants to go to a server and
get something it needs. If there is an option, just point it back to your
cd or where ever your info is.
Connie
PSOFT maintains hundreds of useful files for download
visit our download web page at:
http://freepctech.com/index.php/downloads
|