Hi John,
I had this problem going from 6 to 7 on my nephew's machine and
found I had to delete the items in the "vault" before it would
let me uninstall version 6. Not sure if this will help, but you
can give it a try - I don't use AVG but have installed it on several
friends and relatives machines.
Mary
----- Original Message -----
From: "John Clemence" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, February 21, 2007 4:22 PM
Subject: [PCSOFT] Can't update or even uninstall AVG antivirus
Hi,
I have been using AVG 7 on my desktop, laptop and my wifes laptop. I
recently bought myself a new laptop and installed the latest AVG 7.5 but
when the older version, 7 finished being supported, I tried to update on my
desktop and older laptop, (which I had passed on to my wife), but it failed
with the following message -
""Local machine: installation failed
Installation:
Error: Action failed for file avg7.lng: creating backup....
The process cannot access the file because it is being used by
another process. (32) %DESTINATION% = "C:\Program Files\Grisoft\AVG
Free\avg7.lng.install_backup", %SOURCE% = "C:\Program Files\Grisoft\AVG
Free\avg7.lng"
I then tried to uninstall the existing AVG software but again that failed
with the following message -
"Installer initialization failed due to following error:
Error: Initialization of the language file "C:\Program Files\Grisoft\AVG
Free" failed.
General failure."
It seems that I am locked into a antivirus programme that I can no longer
update nor uninstall. I tried contact AVG but they were very unhelpful
indicating the only way I could get support was if I had a "paid up"
programme and registered.
Has anyone any ideas how I can uninstall this useless software - I am loath
to load another antivirus while AVG is still on the system.
Thanks in advance.
Kind regards,
John Clemence.
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