Brenda  wrote:
><<After I blocked Incredimail from the ISP server and had switched to OE,
>a couple of attachments came in an email from my brother who uses Outlook
>and when I opened up the attachments, they were opened by
>Incredimail.  So, I understand when you tell me there's a trojan in the
>computer. How do I go about getting them out?  What should I look for?>>

Blocking anything from your ISP will not remove the program from your computer.

You will need to uninstall Incredimail.  It seems that it remains your
default program for opening these attachments.

I've a vague idea that I read somewhere that even after uninstalling it (if
that is possible), you will find there are still remnants left behind.  I
imagine, for example, that its spyware component will remain.  That is
normal with most spyware. Problem is, you'll probably never know, as its
actions are invisible.

I doubt there is any simple way to remove this. Perhaps an ex-Incredimailer
can help you.

There remains one alternative.  If you happen to have a good uninstall
program such as Cleansweep or something similar,---one that monitors every
step of an installation, and can thus reverse every step,  you could
re-install the program, monitor the installation process, then uninstall
using your specified uninstaller.

One of the shortcomings of Add/Remove in Windows is that it relies on the
uninstall process included with each piece of software.  If the writer of
that program decides they don't want certain parts of the program removed,
then you're left with an incomplete uninstall.

Sometimes there are valid reasons for this, for example when a system .dll
file is installed by program A, and you later install programs B and
C  which use the same .dll file, you wouldn't want that file removed when
you uninstall A. If that happened, Progams B and C would no longer work.

If you use a good uninstaller such as Cleansweep, it will backup all files
which it uninstalls in case you find you need them later.

Don Penlington


 From the Beach at Surfers Paradise in sunny Queensland.
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