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Subject:	Problem Accessing Internet
From:	Fran Bott <[log in to unmask]>
Reply To:	PCSOFT - Personal Computer software discussion list <[log in to unmask]>
Date:	Mon, 24 Nov 2003 16:29:16 -0500
Content-Type:	text/plain
Parts/Attachments:	text/plain (27 lines)

I am working on a computer that has problems accessing webpages on the internet. The system is a

Celeron 700
128 megs of ram
20 gig HD
Windows ME

The customer installed AOL and used the free time, then uninstalled it so she could install a different ISP's Software. The installation was fine, and she could dial the Internet, but could not access any webpages.

So I have removed the excess fluff left behind by AOL, cleaned up the spyware and a few other maintenance cleanups - things I have done with most machines I work on. I created a dialer for my ISP and am able to dial and log on but not able to access webpages, so - 

I have removed the TCP/IP protocol and reinstalled it - no luck, I removed Dial-up Networking and reinstalled with no luck. Still no webpage access.

There is something I am probably forgetting, but I need help.. I really do not want to reinstall the OS if I do not have to.

Help.................Fran


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