I found the Microsoft has online support for the AutoUpdate and they replied
to my request with the following information. Note that Step #2 running
Regsvr32 with the various files was the solution that worked for me.
Thanks
Joe
Dear Joe,
Thank you for choosing Online Support for your Microsoft Technical Support
offering. My name is Jeff and I will be assisting you with this service
request. For your reference, the Case ID of this service request is
SRZ041228000792.
In your case log, you've indicated that you are experiencing some issue
regarding the Window Update and Automatic Update. We shall be working on
this specific issue through the course of the case. If I have misunderstood
your concern, please let me know.
Based on my knowledge, this issue can be caused by some services and files
haven't been installed properly. To resolve the issue, I would like to
provide the following suggestions:
Step 1:
==============
This issue can be caused if one or more of the following services are
disabled or unavailable. We will therefore RESET Background Intelligent
Transfer Service and the Automatic Updates service. For this, please follow
the steps given below:
1. Click Start --> select Run. In the Run box, type services.msc Click OK
2. Find the Background Intelligent Transfer Service. Right-click on it and
select Properties
3. Click on Stop and then again click on Start. In the Startup Type list,
make sure that "Automatic" is selected. Click OK
4. Similarly find Automatic Updates service. Right-click on it and select
Properties
5. Click on Stop and then again click on Start. In the Startup Type list,
make sure that "Automatic" is selected. Click OK
6. Close the Services window
[Please note that if the service is already started the "Start" button will
be grayed out. In this case "Stop" the service and then "Start" it again. On
the other hand if the service is not running, the "Stop" button will be
grayed out. In this case "Start" the service]
Once you have reset the two services, please access Windows Update site and
check whether the issue is resolved.
If the issue still remains, then please go through the information given
below.
Step 2:
=============
This issue can also occur due to some corrupt ActiveX Control files. Let us
register the following files using the Regsvr32 command and check whether
the issue is resolved. Please note, there is a space between Regsvr32 and
the file name.
1. Close all instances of Internet Explorer.
2. Click Start and Run, type Regsvr32 wuapi.dll in the Open box and click
OK.
3. Click Start and Run, type Regsvr32 wuaueng.dll, in the Open box and click
OK.
4. Click Start and Run, type Regsvr32 wuaueng1.dll in the Open box and click
OK.
5. Click Start and Run, type Regsvr32 wucltui.dll, in the Open box and click
OK.
6. Click Start and Run, type Regsvr32 wups.dll in the Open box and click OK.
7. Click Start and Run, type Regsvr32 wuweb.dll in the Open box and click
OK.
8. Click Start and Run, type Regsvr32 jscript.dll in the Open box and click
OK.
9. Click Start and Run, type Regsvr32 atl.dll in the Open box and click OK.
10. Click Start and Run, type Regsvr32 msxml3.dll in the Open box and click
OK.
11. Click Start and Run, type Regsvr32 softpub.dll in the Open box and click
OK.
Please take your time in trying the suggestions above and let me know the
result at your earliest convenience. If you need any further assistance or
have any concerns, please feel free to let me know, and I will be glad to
help.
I look forward to hearing from you.
Best regards,
Jeff Wang
mailto:[log in to unmask]
Microsoft Windows Support Professional
For the latest answers to all Windows XP SP2 questions, visit the support
center at: www.support.microsoft.com/windowsxpsp2
Satisfied customers are my top priority. Please let my manager or me know
what you think of the level of service provided. You can send feedback to
Microsoft Management at
mailto:[log in to unmask] or
directly to my manager, Grace Zhang at mailto:
[log in to unmask]
-----Original Message-----
From: PCSOFT - Personal Computer software discussion list
[mailto:[log in to unmask]]On Behalf Of Toomas Piibe
Sent: Tuesday, December 28, 2004 11:02 AM
To: [log in to unmask]
Subject: Re: [PCSOFT] WinXP SP2 Automatic Update not working
First check that You have
http://*.windowsupdate.microsoft.com
https://*.windowsupdate.microsoft.com
http://*.windowsupdate.com
in trusted sites.
If You use Zone alarm or any other firewall check its
settings. Firewall must allow download and install
scripts and ActiveX components from Windows Update
sites. Also there was before SP2 one IE security patch
what in one computer caused that WU not worked.
Toomas
----- Original Message -----
From: "Joe Trimarchi" <[log in to unmask]>
> I'm using WinXP SP2 and can't seem to get the Auto Update/Windows Update
> feature to work. I can't turn it on in the Security Center however it
> instructs me to do it manually via Control Panel/System/Automatic Updates
> which I can do. When I click on Start/Programs/Windows Update it takes me
to
> the update page and says it is checking for the latest updates but nothing
> happens no matter how long I wait. I appreciate any ideas on how to fix
> this.
>
> Thanks,
>
> Joe
>
>
--
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