What I would try is renaming the registry entry for Word. This is equivalent to renaming the winword.opt file in Word 6.0, and is where Word information is stored that can become corrupted and cause weirdness.
A remove and reinstall should have the same effect, of course, with greater effort.
For Word 97 the relevant key would be:
HKCU,Software\Microsoft\Office\8.0\Word
Word 2000 has a similarly named registry key. Just change 8.0 to 9.0.
Obviously Word shouldn't be running when you do this, or the change will not take, but that doesn't seem to be an issue here since Word won't launch, unless a hidden instance is running after the crash.
After the key is renamed (or deleted), next time you launch Word it will act as if you are running it for the first time after a fresh install. Obviously an settings stored in the registry will be reset to their defaults.
Chances are this will work, if the problem is Word and not something else with which it's conflicting.
--
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Marshall Ellis XTreme Computing
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Custom Needs... ...Creative Solutions
----- Original Message -----
From: Peter Shkabara
To: [log in to unmask]
Sent: Friday, March 07, 2003 10:59 AM
Subject: Re: [PCSOFT] "Illegal Operation" in Word
Deleting the normal.dot template usually solves the kind of problem you are
describing. Since it did not fix it in your case, you should probably try
reinstalling Word, or even Office. You might try going through the Office
repair procedure, but I have not found that to be very helpful in most
cases. A reinstall does a better job. Good luck.
Peter
-----------------------------------------------
The NoSpin Group
[log in to unmask]
-----Original Message-----
Help! After 4 years, when I try to open Word (in MS Office 2000 Small
Business) I get a rude sound, plus window: "This program has performed an
illegal operation and will be shut down." Details: "WINWORD caused an
invalid page fault in module WINWORD. EXE at (015f:3010bf99)" The
characters in parentheses are different every time I get this window, as are
the strings of characters that follow under "Registers" and "Bytes at
CS:EIP"
I went online to MS Knowledge Base Article 305166 which seemed to be the
answer. As directed, I changed the names of THREE "Normal.dot" files to
"Normal.old", as instructed. NO help! Same rude noise, same lousy window
pops up when I try to launch Word! I'm running win98 on a Dell, 450 mhz,
8gb, recently defragged, scanned, waxed and polished. HELP!!
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with the OpenOffice CD... at a great price!!!
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with the OpenOffice CD... at a great price!!!
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