Hi David,

I'm afraid your friend got herself in a bit of a mess by not removing or 
uninstalling the Office 2010 Professional
before she installed  Office 2010 Hone and Student edition.

The problem lies in the association factor as you correctly described, ie 
Outlook being part of the expired Pro version.

It is possible that you have 2 instances of Outlook in Programs with their 
shortcuts listed under their respective Office versions.
However it is just as likely to have Outlook shortcuts intertwined, which 
makes it very difficult to separate,
because of the many links Office and Outlook have.

I've come across this before and the "simplest' way is to start over.
IOW, uninstall Office 2010 Home and Student and also the trial version of 
Office 2010 Pro.
Use an uninstaller like Revo which scans leftover remnants in the Registry.
 http://www.revouninstaller.com/revo_uninstaller_free_download.html  .  free 
version is fine

While I'm not for Registry cleaners, a careful approach and scrutinizing 
results can get rid of remaining entries.
Backing up the Registry before you start ,is a must. See below.
Revo takes care of immediately related entries, but as you may know, Windows 
and other programs also "record" actions
of Office. I call them 3rd party entries which can be found using a Registry 
cleaner.
I don't advise to do direct manual changes to the Registry. Besides, 
entering the registry without knowing where the entries reside
is like looking for needles in a haystack.
One that I consider to be among the best is JV16 PowerTools from MaceCraft 
http://www.macecraft.com/
You can download the trial version. See limitations 
http://www.macecraft.com/index.php?id=faq&do=single&param=26

It does have a setting to backup the Registry .Most reputable Reg. cleaners 
do.
Other readers may have their favorite.
Main thing to remember is to set a System Restore Point and to create a 
Registry backup before doing any "surgery" .

Once everything is clean ,install the Office 2010 Home and Student edition, 
activate and set up Outlook.

Peter E.


--------------------------------------------------
From: <[log in to unmask]>
Sent: Thursday, 03 March, 2011 5:09 PM
To: <[log in to unmask]>
Subject: [PCSOFT] Microsoft Office Activation

A friend of mine has Vista Home Premium (but that's not the problem).
She bought and installed Office 2010 Home and Student, and called for my
help to configure Outlook (NOT Outlook Express...) to talk to AT&T's
email hosted at Yahoo.

I found and filled in everything it needs, and when Outlook tests the
configuration a test message it has sent appears in the Inbox,
indicating that that much is correct....

BUT she still can't really send a message.  My only clue is that when I
launch Outlook on her machine, it comes up claiming to be part of a
trial version of Office 2010 *Professional*, which has expired.

It appears that in order to Activate the Home and Student instance, I
need to convince the machine to forget that it ever had an Office
Professional trial version installed.  My guess would be that there's
something in the registry, but I don't know what or where.  (I've never
edited the registry directly on Vista or W7 -- does regedit still exist
and work?

  If all else fails, I have a fresh download of Thunderbird on a USB
stick -- but I seem to recall it took a couple of tried to configure
Tbird to talk to my (vanilla!) ISP, so I'd prefer to be able to use the
config that apparently works, and my friend uses Outlook at work and
figured the same at home would minimize the learning curve....

David Gillett

 

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