Hi Ed,
If it is any consolation, I have had the same problem off and on this week,
I think that their update server is really bogged down because of the high
priority security updates that just came out.
Russ Poffenberger
[log in to unmask]
At 08:13 AM 4/12/2007, you wrote:
>Hi,
>
>I'm running Windows XP Pro, Service Pack 2 with all available updates as
>of last week.
>
>I've been accustomed to temporarily disabling my antivirus and firewall
>software before going to http://update.microsoft.com (Microsoft Update
>Service) and up until now I've had no problems. (Note: I'm using Norton
>AV 2007 as well as the latest free version of ZoneAlarm with no other
>software running in the system tray; I have disabled much of the other
>"junk" software in the background using MSCONFIG).
>
>Just within the past two days have I had a problem. The scan takes a very
>long time, about fifteen minutes. Then, after the long scan, I get a
>blank page where normally the results page is displayed.
>
>I've done all the usual troubleshooting steps including: clearing the
>cache, CHKDSK, deleting stuff from Windows Temp, etc. all to no avail.
>
>I feel that the solution is more advanced than simply clearing Internet
>history and the sort. Any assistance (I'm an advanced computer user)
>would be greatly appreciated.
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