Hi Ed,
I have had the same problem and helped several others through it.
I found the most effective method is to uninstall all Symantec programs.
Do a search of the hard drives for all files and folders;
keywords: Norton : Symantec
delete any files found with those words in them.
Reboot, and double check to see that there are no traces of Norton or
Symantec
Reinstall NAV, check for update install the Live Update online, reboot
Check Liveupdate, download and install the revision to Liveupdate
Open NAV and check for updates with Liveupdate.
Hopefully it will work correctly again.
Mike Baynes~ It is a good day if I learned something new.
Editor MikesWhatsNews see a sample on my web page
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From: Ed Nottingham <[log in to unmask]>
Subject: NAV 2004 Live Update not updating NAV files
Since Wednesday last week, Norton Antivirus 2004 has refused to update a
needed NAV file. Virus definitions are updated, just not the needed NAV
file. I used all the tools from www.symantec.com website AND called their
$30 tech support, who graciously did not charge and sent me a set of
instructions for removing all previous Norton Antivirus installations,
removing registry references to NAV, etc. I have also uninstalled Norton
SystemWorks 2003 and Ghost. All Norton and Symantec folders were also
removed, per the instructions. No matter what, the NAV update will not
install, and again, all the instructions for error messages have been
followed to a tee.
Based on my respect for the folks on this board, I thought I'd see if
anybody has had similar experiences before I just give up. I running a
Micron Millennia Max (800), with 512 RAM, 2 - 120 GB Maxtor internal drives
(not RAID just two drives), and a Maxtor 160 External One Touch. OS is
XP-Home. Have tried with and without ZoneAlarm Pro running, and tried
running in XP Safe Mode.
Beats the heck out of me.
Thanks,
Ed Nottingham
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