Ed,
How did you "...wipe the install..."?
When Office (and most other software) is uninstalled, many pieces of the old
installation are left behind. Then when you try to REinstall, it does not
overwrite those left-overs files. And in your case, some of those leftovers
are corrupted.
Uninstall the Office suite again, but this time, use the windows explorer to
delete ALL the directories/folders for office AFTER the uninstall finishes.
Microsoft's ADD/REMOVE programs does a very poor job of deleting software.
The InstallSheild's uninstaller is not much better. For best results, use a
third party program like UNINSTALLER (my choice) or CLEAN SWEEP.
Jim Meagher
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----- Original Message -----
From: Ryder <[log in to unmask]>
> Hi fellow listees!
>
> I have what seems to be a unique problem here, sorry for the long
> explanation, but I felt it necessary to fully clarify the problem.
>
> I have a client's puter here and have installed Office 97 Pro on it, now
> comes the problem. In Word there are only 2 choices for fonts available,
> Times New Roman and Roman 10cpi. When you convert any text to the Roman
> 10cpi font and go to change it back, the Times font choice disappears too,
> all that is left is the Roman one. If I open a .doc file created with a
> different font, like Arial, the choices in the dropdown box are Arial and
> Roman 10cpi, and if I convert it, the Arial choice goes away too.
>
> I checked to see that Win98 has all the normal fonts installed, they are
> all present and working. Then I checked some other applications for fonts.
> Excel has the full selection available, as does Notepad and Outlook. But,
> in addition to Word, Powerpoint and Wordpad have only the 2 choices that
> Word has. I can't figure out why part of the Office Suite has choices and
> part doesn't, and why some regular Microsoft applications don't have any
> choices either?
>
> I tried to wipe the install and start fresh, with another Office 97 disc,
> no luck there. I also tried to delete the normal.dot file in Word and let
> it re-create itself, but that failed too. I have searched for a setting in
> Win98 that would cause this to happen, but can't think of anything that
> would only make it happen to certain applications and not others. And, the
> only software installed on this machine is Win98 and Office 97 Pro,
nothing
> else.
>
> I am at a total loss on this one and sure would appreciate any thoughts or
> suggestions from anyone who has had, or has seen, this peculiar problem.
>
> TIA,
> Ed Boychuk
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