Sounds like you had a failure loading a Service Release. Service Packs I
think don't cause this problem. If I'm right, you have a different SR on
the hard drive than you have on the cd. Worse, you have all the registry
keys for the SR version of Office set to 'Install on first use'. When it
prompts for install, you are giving it a different version cd to install
from, so it fights back with useless error messages. I see this a lot
because we have enterprise licenses for microsoft, but for whatever reasons
some of our users don't keep their Office up to date. Then when they
stumble on to a 'Install on first use' optional feature, the enterprise
license stuff crashes and they have to call IT.
The fix you can use is to overload the Office cd you have on top of the
Office on your hard drive, choosing 'Install now' (or whatever, I can't
remember the microsoft lingo) for everything you use. Once this is
complete, your Office will work and Office will respond correctly to
attempts to update of install new optional features.
Don't use the repair, or add programs, wizards. Use the cd to do a complete
install, if you have trouble overloading the version on the drive, do an
uninstall of Office first.
Tom Turak
-----Original Message-----
From: cfinnigan [mailto:[log in to unmask]]
Sent: Sunday, September 07, 2003 12:08 PM
i've tried to get around this by copying the Office CD to the hard drive
first, then installing from the hard drive. then Office has nowhere to look
but the hard drive for the installation files.
Chuck Finnigan
[log in to unmask]
My 2c worth is that I saw something about this recently, and that it is a
known bug with certain MS program installs.
All I can suggest is do a google with suitable search parameters.
Ian Porter
[log in to unmask]
Subject: [PCSOFT] Can't Use Microsoft Office Suite
My problem is this: whenever I try to use any program in Microsoft office
suite, I get the following message--The feature you are trying to use is on
a CD-ROM or other removable disk that is not available. Insert the
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