Hi Sharon,

The reason you may not have received appropriate help, was that you
indicated that you could not open Word documents from within Outlook Express
- not that Word did not work at all, which is what would happen when the
normal.dot is corrupted.

After you configure Word the way you want it - with various toolbar buttons
and settings, you may wish to make a backup of your normal.dot file, because
that is where those settings are kept. If it ever gets corrupted again, all
you need to do is copy the backup over the normal.dot file. Why this file
gets corrupted is anyone's guess - it is apparently "one of those computer
things" - actually, a lockup or crash of Word could cause that. The question
then, of course, is why did it crash?

Peter
-----------------------------------------------
The NoSpin Group
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> -----Original Message-----
> PCSOFT Digest - 20 Nov 2004 to 21 Nov 2004 (#2004-325)Hi Everyone,
> I recently wrote that I was unable to open Microsoft Word
> 2000 or any Word attachment I received in Outlook Express.
> Not being able to solve the issues, and not receiving any
> tips that rectified the problem, I "Googled" and found the
> answer.  The solution stated to search for "Normal.dot" and
> rename it "Normal.old" - without the quotes, of course.  I
> guess it had something to do with the Word template.   No
> reason was given for what caused the problem. Voila!  My
> problem is solved.
> Happy New Year!
> Sharon

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