Hi Dorothy,
It is possible that the slowdown is due to the Tesco program.
You didn't say which one.I'm assuming it's the Internet Security one,
although they do have other anti-malware programs.
I know next to nothing about the Tesco programs,except for the fact
that they are apparently re-branded versions of Panda sofware.
The best thing to do is to see if you can get the TaskManager to show,
Ctrl-Alt Del, however from your description (freezing), you may not.
In that case I would advice to use Safe Mode.
Normally you can access Safe Mode like this
Start > Run type msconfig in the box > OK
This will bring up the msconfig utility.
More about that here:
http://www.netsquirrel.com/msconfig/msconfig_xp.html
http://support.microsoft.com/kb/310560
http://www.networkclue.com/os/Windows/commands/msconfig.aspx
http://vlaurie.com/computers2/Articles/msconfig.htm
I listed several sources,each with a slightly different slant.
After reading you should have a better understanding of it.
Another way is to run a small utility BootSafe
http://www.superadblocker.com/bootsafe.html
However,since things freeze up on you,the next best thing is to do it on
startup:As the computer boots up,repeatedly tap the F8 key.
You will get a startup selection screen - select (up/down arrow keys)
Safe Mode or Safe Mode with Network.
You will be asked for confirmation.
Once in Safe Mode ,run msconfig > select the Startup tab.
You may want to untick the Tesco program entries -only temporarily
to exclude them from slowing things down - if that's what they do.
You may find other entries you don't recognize.
Don't untick essential items,although most,if not all can be safely
unticked.
You can untick only a few at a time if you want,but it will take you
longer,since you have to go through the whole procedure again.
This is better reserved for services under the Services tab.
Eg.Most Anti-Virus or other background anti-malware programs run as
services,so you will find those entries under Services.
Those are recommended to be unticked (disabled) one or 2 (related)
at a time.
After you're done,go to the General tab and tick Selective Startup >
click OK.You will have to reboot.
When you get to the Desktop again,there will be a dialog box
to confirm you want Selective Startup > click OK
See if there is an improvement.
If there is, you can add one service or startup entry back again via
msconfig,but this time you can use the method I mentioned in the
beginning.(Via the Start > Run box) or "BootSafe" )
There is some more,but first let's see how you fare.
Peter.
-------- Original Message --------
Subject: [PCSOFT] PC Hanging
From: [log in to unmask]
To: [log in to unmask]
Date: 12-Feb-2008 9:10:27 AM
Hello everyone
I am trying to help a friend of mine with her PC. Sinc we loaded a Tescon
security update, the pC seems to hand and does not move forward to the
next
command. Even the mouse pointer doesn't want to play. It turns into a
hourglass
and does nothing eccept move around the screen.
The only way we can shut down programs is to shut down the computer.
Mary runs Windows XP and has a 70 gig hard drive of whoch 91% is available.
Can anyone help
Dorothy Jones
Curious about the people moderating your
messages? Visit our staff web site:
http://freepctech.com/staff.shtml
Curious about the people moderating your
messages? Visit our staff web site:
http://freepctech.com/staff.shtml
|
