William,

Try removing NSW Pro 2001 completely and then install NSW 2004.  After that
is done, try to reinstall NSW Pro 2001 (and only Ghost if it allows you to
do that).  Norton wants you to buy the full NSW Pro 2004 so trys to prevent
you from using any part of the 2001 edition that you had previously paid
for. Norton makes products that are very difficult to deal with so expect
more problems in the future. I for one will never use another Symantec
product since there are other products out there that are more friendly.
And don't expect much help from Symantec's tech people.

J. Dent


At 05:57 PM 4/6/2004, you wrote:
>From: William Patton
>Date: April 6, 2004
>
>Subject: Norton Systemworks 2004 Upgrade Question
>
>Hello,I am running Win98ME and have Norton Systemworks PRO 2001 installed.
>I have purchased Systemworks 2004 and wish to install it.  I have contacted
>Symantec for help, but have heard nothing.  My Systemworks PRO 2001 includes
>Norton Ghost, wish I wish to retain.  The Systemworks 2004 is the plain
>edition without Ghost.  The new one says I must uninstall the earlier copy.
>I have unistalled Norton Utilities and Norton Antivirus, but ,as I say, I
>wish to keep Ghost as it is not on the standard Systemworks 2004.  Upon
>attempting to install 2004, it says I still have some previous parts of
>Systemworks and will not install.  It seems to me I should be able to keep
>this 2001 utility of Ghost.  I have Ghosted images on my computer for future
>backup.  Can anyone advise.  Thank you, William Patton
>
>              Do you want to signoff PCSOFT or just change to
>                     Digest mode - visit our web site:
>                    http://freepctech.com/pcsoft.shtml

             Do you want to signoff PCSOFT or just change to
                    Digest mode - visit our web site:
                   http://freepctech.com/pcsoft.shtml