Hey Carol,
I haven't had my hands on a PC that was "downgraded" from XP so I don't
know what remnants might still be in place. Obviously a complete reinstall
(i.e. fdisk, format, install) would make for a cleaner system but that
might be a bit of a heavy handed approach especially if the end user has
many custom programs or data files saved.
Why not use the Blaster removal tool from Norton or another anti-virus
vendor, run Windows Update and make sure their anti-virus program is
updated then see if the problems persist before blowing everything away. I
guess a lot depends on what the end user wants.
Good luck,
Kevin
------------------
Kevin Bachelder
Microsoft Certified Systems Engineer (MCSE) - Windows NT 4.0
Microsoft Certified Systems Administrator (MCSA) - Windows 2000
Citrix Certified Administrator (CCA)
CompTIA A+ Certified Computer Repair Technician (A+)
At 01:02 AM 9/3/2003, you wrote:
>Date: Tue, 2 Sep 2003 19:07:06 -0500
>From: Carol <[log in to unmask]>
>Subject: Virus question
>
>Hello..
>I had a friend call me about a computer problem. They're computer shuts
>down frequently with a message similar to the one that I've heard comes up
>when the system is infected with the Blaster virus. This system came with
>windows XP however, their adult kids felt that for them windows 98 would be
>simpler for them so they downgraded to windows 98. I've heard the the
>blaster virus doesn't affect windows 98 but because this system has been
>downgraded from XP I was wondering if it could still affect it. I have no
>idea whether the hard drive was formatted and a clean stall of windows 98
>was preformed or not. Aside from this problem, the system as a whole
>doesn't seem to work right. She didn't say just what wasn't working right,
>just asked me if I would come over and try to get it working right. Anyone
>have any thoughts or ideas? My thought is to reinstall XP, restore it to
>factory settings.
>
>Any input would be appreciated.
>Thanks.
>Carol Burnside
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