Hello All,
I am having an interesting set of issues with win2k. About 4 days ago my
version of excel stopped working. To make a long story short the best
solution seemed to be to reinstall win2k and the associated
applications. This was done and eliminated the problem with Excel. Now
the problem has migrated to Outlook. I am using Outlook 98. The error
message states: outlook.exe has generated errors and will be closed by
windows. You will need to restart the program. An error log is being
created.
DrWatson generates the following:
Application exception occurred:
App: outlook.exe (pid=760)
When: 8/21/2002 @ 19:50:56.554
Exception number: c0000094 (divide by zero)
*----> System Information <----*
Computer Name: DAVID
User Name: david
Number of Processors: 1
Processor Type: x86 Family 6 Model 4 Stepping 4
Windows 2000 Version: 5.0
Current Build: 2195
Service Pack: 2
Current Type: Uniprocessor Free
*----> Task List <----*
0 Idle.exe
8 System.exe
136 smss.exe
164 csrss.exe
160 winlogon.exe
212 services.exe
224 lsass.exe
396 svchost.exe
436 spoolsv.exe
484 svchost.exe
548 regsvc.exe
564 MSTask.exe
592 WinMgmt.exe
904 Explorer.exe
524 sistray.exe
664 khooker.exe
860 pctspk.exe
848 OSA.exe
876 AcroTray.exe
760 outlook.exe
680 drwtsn32.exe
0 _Total.exe
(30000000 - 3000B000)
(77F80000 - 77FFB000)
(6E3F0000 - 6EA45000)
(78000000 - 78046000)
(77E80000 - 77F31000)
(77A50000 - 77B3A000)
(77D40000 - 77DAD000)
(77DB0000 - 77E0C000)
(77F40000 - 77F79000)
(77E10000 - 77E6F000)
(716F0000 - 7177A000)
(306C0000 - 30A65000)
(732E0000 - 73300000)
(77820000 - 77827000)
(759B0000 - 759B6000)
(00850000 - 00855000)
(6D200000 - 6D282000)
(75090000 - 750A0000)
(70BD0000 - 70C1C000)
(779B0000 - 77A4B000)
(782F0000 - 7852F000)
(775A0000 - 77625000)
(77840000 - 7787C000)
(770C0000 - 770E3000)
State Dump for Thread Id 0x3d4
eax=00000001 ebx=00de1f00 ecx=6d26d3b8 edx=00000000 esi=00000000
edi=80022051
eip=6d21999f esp=0006fa20 ebp=00da1f90 iopl=0 nv up ei pl zr na
po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000
efl=00000246
function: HrQueryAllRows
6d219985 5f pop edi
6d219986 5e pop esi
6d219987 5d pop ebp
6d219988 5b pop ebx
6d219989 83c41c add esp,0x1c
6d21998c c21400 ret 0x14
6d21998f 2d80000000 sub eax,0x80
6d219994 e9aa8dfeff jmp ScInitMapiUtil+0x9d2 (6d202743)
6d219999 8b442420 mov eax,[esp+0x20]
ss:00aecff3=????????
6d21999d 33d2 xor edx,edx
FAULT ->6d21999f f7359009276d div dword ptr [6d270990]
ds:6d270990=00000000
6d2199a5 a19809276d mov eax,[6d270998]
ds:6d270998=00f20000
6d2199aa 57 push edi
6d2199ab 56 push esi
6d2199ac 55 push ebp
6d2199ad 53 push ebx
6d2199ae 6a38 push 0x38
6d2199b0 6a00 push 0x0
6d2199b2 50 push eax
6d2199b3 8bea mov ebp,edx
6d2199b5 e868b8feff call LpValFindProp+0x3bc (6d205222)
6d2199ba 8bf0 mov esi,eax
I have upgraded the server running win2k server with sp3, because there
were indications that it may have been an issue at one time, but it has
not helped. Does anyone have any suggestions as to what could be going
on or where I might look to get a solution to this problem?
Regards
Anthony
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