At 07:49 PM 3/31/2008, BENOIT VENTIMIGLIA wrote:
>I need help: I am starting to get the "not responding" when I open a 
>file that was created using "Word". Quite often I get it with 
>Internet explorer.  Now I am stuck, I cannot open my files.
>Most of the time the Ctrl+Alt+Delete does not work. I have to 
>disconnect the power off my laptop.
>I have Avast 4.7, Spyware Terminator, System Protect, and Verizon 
>Firewall turned on.
>Thank you in advance for your help: Benoit.

Dear Benoit,

I had a very similar problem: mysterious and inexplicable "not 
responding" messages, not so much with Word and with Word documents 
as with a number of different applications. In the end it seems the 
problem was an IE cache overflow (apparently, IE's "temporary" files 
are sometimes not properly removed / deleted, the size of these files 
exceeds what the system is expecting, and the result is applications 
"hang" and result in non-response errors). I learned this from PC 
Pitstop's full tests:

http://pcpitstop.com/

(the tests also explain exactly how to fix the problem; one has to 
delete the "temp" files manually. I did and the problem has gone away).

If you don't want to or can't run PC Pitstop's tests (which require 
IE with Java and Active-X enabled) you can just try deleting the temp 
files - in the folder

C:\Documents and Settings\<your login name here>\Local 
Settings\Temporary Internet Files

(of course, make sure you've set hidden files/folders to show)

I believe there are some "cache cleaning" shareware programs 
available, have never tried any, but you could also consider these.

Good luck - let us know if it works for you - with regards,  = Cheeta 
Gauba / [log in to unmask]



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