Since Wednesday last week, Norton Antivirus 2004 has refused to update a needed NAV file.  Virus definitions are updated, just not the needed NAV file.  I used all the tools from www.symantec.com website AND called their $30 tech support, who graciously did not charge and sent me a set of instructions for removing all previous Norton Antivirus installations, removing registry references to NAV, etc.  I have also uninstalled Norton SystemWorks 2003 and Ghost.  All Norton and Symantec folders were also removed, per the instructions.  No matter what, the NAV update will not install, and again, all the instructions for error messages have been followed to a tee.

Based on my respect for the folks on this board, I thought I'd see if anybody has had similar experiences before I just give up.  I running a Micron Millennia Max (800), with 512 RAM, 2 - 120 GB Maxtor internal drives (not RAID just two drives), and a Maxtor 160 External One Touch.  OS is XP-Home.  Have tried with and without ZoneAlarm Pro running, and tried running in XP Safe Mode.

Beats the heck out of me.

Thanks,

Ed Nottingham
[log in to unmask]

             Do you want to signoff PCSOFT or just change to
                    Digest mode - visit our web site:
                   http://freepctech.com/pcsoft.shtml