Barbara,

The first steps in troubleshooting system crashes should always be to run
the SCANDISK and DISK DEFRAGMENTER programs (in that order).  Both of these
utilities can be found by clicking:
START - PROGRAMS - ACCESSORIES - SYSTEM TOOLS

The STANDARD MODE (not thorough) for scandisk should take less than 5
minutes to complete.
The disk defragmenter takes much longer.  Depending on the size of the disk
and the amount of fragmentation, it could take several hours.

Jim Meagher
=====
Micro Solutions Consulting        Member of The HTML Writers Guild
http://www.ezy.net/~microsol     International Webmasters Association
410-543-8996                MS Site Builder Network - Level 2 member
=====
----- Original Message -----
From: Barbara Shaw <[log in to unmask]>

> This list is so helpful.  I hope someone can help with this problem. A
> friend has  a Compaq Presario 9564 with Windows 95, Microsoft Works 3.5,
> and AOL 4.0. They are getting this message quite often, but can't tie it
> to anything in particular, except they are always on AOL when it occurs:
>
> A fatal exception OE has occurred at 0028:COO16999 in UXDVWIN32 (01) +
> 00000AFD.  The current application will be terminated....
>
> After they reboot, the voices from AOL are gone. They have to reboot
> again to get them back.
>

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