Purchased Roxio Easy CD Creator 5 the first of July.  Compulsively followed
all install instructions only to find repeated errors, most often "Error
Initializing ICDEngine Main Interface."  Have spent over 5 hours on the
phone with their pleasant technical support staff who: sent me 5.01, had me
uninstall every program related to CD burning (thank goodness for GoBack 3.0
or I would have be without needed programs), reinstall, uninstall, reinstall
. . . you get the picture.  Has never worked, and continues to give the same
errors.  I'm now awaiting a call so I can get my money back.

Curious - has anyone else had problems with this version?  Running in
Win98SE, Dell XPS D300, 128 MB RAM.  I have never had so much difficulty
with any program before.

Now as an aside - purchased a inexpensive program as a gift for my wife.  It
too would not operate.  Their technical support suggested not using the
CD-RW to install (I wasn't) but to try it if the "plain old" OEM CD-ROM had
been used before.  Worked perfectly using the HP 9500 CD-RW instead of
CD-ROM.  Tried doing that with Easy CD Creator, but no luck.  Thought that
was interesting and worth passing on.  (BTW: Have installed many other
programs in the last few months using the CD-ROM, and no problems.)

Ed Nottingham

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