This KB article will explain and then solve the problem. KB831430
Norma Ols
----- Original Message ----- > Date: Thu, 14 Sep 2006 14:10:05 EDT
> From: [log in to unmask]
> Subject: Windows Help & support
>
> I recently tried to access help & support; I could not. The files still
> exist on my computer but will not load. I'm running Windows XP Pro with
> service
> pack 2 installed. Any help would be much appreciated.
>
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