Also Donna,

XP has problems being compatible with Office 97. I believe Office 2000
is the earliest version that XP likes.
There is a software that will open all Office Word and read the
document.  It is called openoffice but not sure of the
website address.

Hope this helps.
tannis zamora

craig heichel wrote:

>Donna,
>Many times the .doc file you were sent was created on a version of
>Word, Excel, etc. after the one you have. You may have Office 97 lets
>say and the document was created with Office 2003. The earlier ones
>cannot read later versions and you have, as I see it, 3 options:
>1. Ask the sending party to save the document in the version you have
>(most programs such as Word can save a document in a prior version)
>and resend to you.
>2. Get the latest version of the program and install.
>3. Obtain and install another program such as OpenOffice
>(http://www.openoffice.org/ ) that will read the document.
>Good Luck,
>
>

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