Last evening while trying to upload to Walgreens a few photos from my
camera memory card I ran into a severe problem.  After getting one error
after another requiring me to "sign in" all over again, I called their
toll-free help line and with the assistance of a young lady I'm afraid
that I have dug myself into a deep hole. The computer is a one-year old
laptop with an AMD Sempron processor, 512 MB memory, and running Windows
XP Pro.  The browser is IE, version 6.   

Up until last night I've had no problems of any kind.  The kind lady
first had me go to IE tools, then Internet Options and delete the
cookies.  When this didn't fix the problem she then had me delete the
Temporary Internet Files.  This didn't help either.  Then she directed me
to the website www.lavasoft.com and had me download and run all manner of
stuff.  The first was a Registry Cleaner (I don't understand the
registry, so just took her advice)  "It" found 72 "objects and asked if I
wanted "fix" it.  She advised "Yes", but it "fixed" only 20 of the 72 and
recommended upgrading to another version to fix the remaining 52 objects.
 She said "not now", so we proceeded to download another EIGHT things - I
don't know them all, but there are associated with "Googelupdates" and
included Mozilla Foxfire, Google Earth, Norton Anti Virus, Lavasoft SE
Personal Edition, plus several more.  I have a high speed broadband
connection so this didn't take a lot of time, but the resulting scanning
did.  This still didn't fix the problem, so she had me use the Foxfire
browser to upload the photos and that worked OK.  By the way, Norton A-V
would not install as it was recognized that the computer already had
McAfee A-V installed.

Now, Internet Explorer will not work.  When I try to run  it I get the
message "In trying to load Internet Explorer has encountered a problem
with an add-on and needs to close." and then "The following add-on was
running when the problem occurred".  (Googletoolbar1.dll)  Then an error
message is sent to Microsoft (What good will this do?).  This is followed
by another error message "IE has encountered a problem and needs to
close.  We are sorry for the inconvenience and you may lose data, etc.
etc."

Now, I don't understand Add-ons, Registry, and much, much more so I'm at
a loss as to where to turn.  I'd like to get my IE back again.  In less
that 24 hours I've gone from having a well-working computer to one that's
really sick.  Can the remaining 52 "objects" in the Registry the problem?
 Can I go back to Lavasoft and "fix' another 20?  Then another 20, etc?

I'd sure appreciate any and all help, but be gentle as possible as I'm
not far beyond the novice stage.

Lewis Emerson


        The NOSPIN Group has added a new feature on our website,
           web based bulletinboard for questions and answers:
              Visit our sister website at http://nospin.com