That's a very unusual situation, in my experience.
It doesn't seem likely that two profiles (Admin and User) would be corrupt
at the same time.
Was there any problem prior to this, such as a virus or spyware?
I'd try chkdsk /r, from recovery console, since not much else seems
available.
What kind of repair install did you do?
On Mon, May 4, 2009 at 2:39 PM, Will Stephenson <[log in to unmask]> wrote:
> Hello Listers!
>
> I have a problem with an Inspiron 1520 laptop (XP Home, SP3) that I'm
> trying
> to fix without succumbing to the ultimate solution (reformat and install:
> always an option but not desirable).
>
> The computer boots fine, I choose the profile on the welcome screen, it
> goes
> to the desktop...and just sits there. No icons, no task bar or start
> button,
> no nothing but the desktop background picture. ALT+CTRL+DEL does nothing.
> The hard drive seems to be working, but again nothing.
>
> Here's what I have tried:
> 1. Boot into safe mode. Gets to the welcome screen, but clicking on the
> user
> account name or the administrator account gives the impression that it's
> going somewhere, then very quickly informs me that the account settings are
> being saved, and we are back at the welcome screen.
>
> 2. I have done the complete Dell hardware diagnostic tests (memory, hard
> drive, video, etc.). All have passed.
>
> 3. I have done a repair reinstall from the CD (keeping the profile). Same
> result.
>
> I am guessing that the profile is corrupted, but am hardly confident with
> that assessment. I have searched around for ways to fix that, but have come
> up with "get into Windows, create a new administrator-type account, then
> transfer everything over to it. But since I can't get into Windows to do
> that, I am unable to do that.
>
> Would anyone have any idea how to proceed with this? Thanks in advance for
> your time and thoughts!
>
> Best, Will
>
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