Control Panel is accessed from the start menu icon (Globe). See
Programs and Features.
MSE is an AV/Spyware remover, so don't replace it with a Malware-only
app like Malwarebytes.
Malwarebytes is good, but I've had better luck lately with SAS. Run a
full scan.
http://www.superantispyware.com/
Look in Programs and Features for a removal entry for this spyware.
Look also in Msconfig for an entry that might be related.
Some of these programs can be difficult to remove, and I don't see
any references to this one in a Google search. Editing the registry
probably won't help until you've identified the relevant entries.
On Wed, Nov 30, 2011 at 9:09 AM, Joyce A <[log in to unmask]> wrote:
> A friend of mine has a Dell Inspiron 530, about three years old, running
> Windows Vista with Internet Explorer, hooked up to the Internet via a DSL
> connection. Recently one of his g'kids opened an email attachment which
> allowed four incidents of the same Trojan into the computer and disabled the
> MS Security Essentials automatic updates. Internet access was denied, and
> the computer reboots itself at the odd moment with what appears to be that
> ol' "blue screen of death" -- but it drops out too quickly for me to read
> the error message. The computer restarts itself but we get a dialog box
> urging us to buy PCFIX, which "detected" some 2700 "problems" in the
> computer, including several more incidents of the same Trojan.
>
> I noted the basic date/time had switched itself back to 2007, so the first
> thing I did was to install a new CMOS battery. Rebooted normally and reset
> the date/time, but it would not hold, so I booted to Safe Mode with Command
> Prompt and was able to reset. Scanned twice with MS Security Essentialsin
> Safe Mode but it would not permit me to remove the four "allowed" Trojans.
> Rebooted normally and the antivirus software asked to update and scan.
> :::sigh:::
>
> So now, having tried several other basic options, here are my questions:
> One, how do I get into the Control Panel to Add/Remove programs?--
> specifically in Vista!? (I can get there in every other version of Windows
> I've used!) Two, how do I get into the Registry Editor to pull this
> Trojan's fangs? (I am reasonably comfortable in the Registry with other
> versions of Windows.) Three, should I remove MSSE and install the free
> version of Malwarebytes or Avira or something in its place? Any and all
> help greatly appreciated, as always.
>
> Joyce in SE Ohio
>
>
> Visit our website regularly for FAQs,
> articles, how-to's, tech tips and much more
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