> Date: Thu, 20 Apr 2006 09:58:55 -0400
> From: Myra Stewart <[log in to unmask]>
> Subject: Problem Reinstalling MP3 software
>
> Hi there!!
> I am hoping someone here can help me with this problem I have.
> In February of this year I purchased a Sony MP3 Player type NWE305 and in=
> stalled the software which came with it called Sonic Stage version 3.2 fo=
> r Network Walkman. After installation this product worked perfectly.
>
> A few months later I started developing a problem with my computer where =
> I couldn't go online and browse the Internet. Only way I could connect wa=
> s through my Outlook Express and MSN Messenger. Browsers would time out a=
> nd it would appear there was no connection being established. My firewall=
> had also been forceably shutdown by whatever was on my computer. I was u=
> sing the free edition of Zone Alarm.
>
> After a day of trying to figure out why this was happening I ended up cal=
> ling a computer specialist. He was here for hours trying to figure out wh=
> y my computer wouldn't connect to the internet and also why my firewall w=
> as down. He thought that maybe I had a virus of some kind on the computer=
> . I had up to then be using AVG virus scan. He tried doing a virus scan w=
> ith Norton's Security and the program would freeze up.. He also tried Zon=
> e Alarm Professional but it would either freeze up or not be allowed to u=
> pdate virus definitions. He then decided the only way to fix this was to =
> do a format and that is what he did. Everything seemed to work fine after=
> reinstalling everything except for my printer which he went online and f=
> ound a new driver for. At this time, we hadn't reinstalled the software f=
> or the MP3 player.
>
> A few weeks later I went to reinstall software for the MP3 player and the=
> program shuts itself down during installation at the DRIVER part of inst=
> allation. I went to the SONY site and downloaded Sonic version 3.4 for my=
> type of player and tried to install it but it stopped at the same place =
> as before so there is no full installation of this program. When trying t=
> o recharge my MP3 player, the player also APPEARS to be charging and even=
> tells me when it is full but when I unplug the thing it will flash the n=
> ame of a song and then go dead. I took the player back to where I purchas=
> ed it and they told me the battery was dead and to recharge for at least =
> 8 hours. I did that and still nothing.
>
> I have uninstalled/reinstalled Sonic Player in the faint hope that MAYBE =
> my computer will let it install.
>
> I have called SONY support and they told me they have never heard of my p=
> roblem before and to make sure that my MP3 player is ok by giving my play=
> er/software to someone else to try and install on their computer. I have =
> tried installing the software on an older computer (10 years old) and th=
> e software installed but there is no USB port to plug in my mp3 player..
>
> ANYONE have any idea??? Please help!!
>
> Operating System: Windows XP Pro
> VirusScan: Zone Alarm Security Suite
>
> Dunno what other info I need to give here lol
>
> Thanks for your help
> Myra Stewart
>
> > Date: Thu, 20 Apr 2006 21:17:09 +0100
> From: martin mccabe <[log in to unmask]>
> Subject: Re: Problem Reinstalling MP3 software
>
> Hi myra, dunno if this will be any help or is even related but I remember
> Sony got busted recently
> for their CD's installing a rootkit as part of their DRM
> I'm just wondering if the software for the MP3 player is trying to do or
> does something similar
> Just a thought that occured to me when I read it was a Sony product might
> not be related
> but might be worth investigation
>HI there
What is a rootkit and how would I investigate it?
Thanks for your help
Myra Stewart
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