Dottie,
Do you by chance have dial-up internet service rather than high-speed or
broadband? That can be a problem sometime.
PaulGene
----- Original Message -----
From: "Dottie" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, July 23, 2009 1:06 PM
Subject: [PCSOFT] Fw: Outlook Express


I posted the letter (shown below) with PCSoft but apparently nobody had any
suggestions for me.  If permissible, I would like to post it again in hopes
that someone will be able to come to my rescue.  As things now stand, I
cannot receive any emails.


I have Win XP, IE and Avast Anti Virus.  All of a sudden this morning when I
checked for emails, I found that I had 8 messages and each of them was
repeated 7 times thus indicating that I had 56 messages.  I tried to delete
all but one of each, but it wouldn't delete.  I tried both by using my
cursor to delete and then my keyboard delete key.  But nothing.  I then went
to other windows, such as "sent messages", "deleted messages "saved
messages", etc.  just to see if I could delete in those windows, and the
delete worked on everything.

I called my ISP who told me to call Microsoft (well, you can imagine how
that went - they told me to call Gateway).  Since my computer is 2 yrs and a
few months old, they told me my warranty ran out  and they gave me a number
to call . A man answered who spoke such broken English that I could not
understand him and I finally had to hang up, frustrated.

Can anyone give me a clue as to what to do next?  Any help would be
appreciated.

Dottie Hoch

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