Dottie,
There are quite a number of reasons you may be able to send and not receive
mail. Have you tried to Google for "outlook express cannot receive mail"?
I have seen similar issues that you describe when you received multiple
messages. In my case they were related to someone having sent a message
large enough that my ISP wouldn't deliver it. I had (or have to) go in
through the web mail interface and delete the offending message. Another
time it was because my Outlook Express profile had become corrupt. The
quickest way to recover from this is to delete and recreate your profile.
That is assuming your remember your email password! Either of these can
cause Outlook Express to time out and not deliver the full messages, and can
cause duplicates when it tries to download the same message again and again.
Have you tried creating a new folder and moving the duplicate messages into
the new folder and then deleting the folder?
Are you able to provide us with an error message?
Hope this helps!
Ron Jobe
On Thu, Jul 23, 2009 at 2:06 PM, Dottie <[log in to unmask]> wrote:
> I posted the letter (shown below) with PCSoft but apparently nobody had any
> suggestions for me. If permissible, I would like to post it again in hopes
> that someone will be able to come to my rescue. As things now stand, I
> cannot receive any emails.
>
>
> I have Win XP, IE and Avast Anti Virus. All of a sudden this morning when
> I checked for emails, I found that I had 8 messages and each of them was
> repeated 7 times thus indicating that I had 56 messages. I tried to delete
> all but one of each, but it wouldn't delete. I tried both by using my
> cursor to delete and then my keyboard delete key. But nothing. I then went
> to other windows, such as "sent messages", "deleted messages "saved
> messages", etc. just to see if I could delete in those windows, and the
> delete worked on everything.
>
> I called my ISP who told me to call Microsoft (well, you can imagine how
> that went - they told me to call Gateway). Since my computer is 2 yrs and a
> few months old, they told me my warranty ran out and they gave me a number
> to call . A man answered who spoke such broken English that I could not
> understand him and I finally had to hang up, frustrated.
>
> Can anyone give me a clue as to what to do next? Any help would be
> appreciated.
>
> Dottie Hoch
>
>
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