The symptoms you describe lead me to the conclusion that the removal tool
was executed without disabling the system restore function. There are a few
steps that must be done before running the tool or the virus never gets
removed from your box. When this virus was running rampant, I missed that
step, and got the exact same symptoms that you are. Once I read the
directions thoroughly and did everything in the order Symantec outlined,
removing the virus was a snap.
I would recommend trying again, however, print out the directions and follow
them exactly.
As far as another virus trashing around out there, well, the only way to
answer that is yes. There is ALWAYS a virus of some sort out there, some
more annoying than others. A good AV program will usually stop these
intrusions, and others, like the Blaster virus can be stopped with either a
network router, (hardware firewall) or software firewall.
Best of luck...
Dean Kiley
> -----Original Message-----
> [mailto:[log in to unmask]] On Behalf Of John Murray
> Subject: [PCSOFT] W32,Blaster virus removal on Windows XP
>
> The above virus was causing a friends PC to reboot. I got the removal tool
> from the Symantec site and it allegedly removed the offending files.
> However, the PC contiunes to reboot and Norton antivirus will no longer
> run. It appears to start, but it just disappears again. Task manager does
> not show it as working. Shutdown appears to be caused by RPC, same as
> before running blaster removal tool. Running removal tool again shows no
> infection. I've also tried installing all relevant XP updates from MS
> site, as requested, but after reboot it appears they have not installed
> and I am requested to install again.
>
> Is there another virus infection I don't know about here? This is driving
> me mental and any help would be very much appreciated.
>
> Thanks
> John "awollie" Murray
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