My first question would be are you running the disk with 98 open? If so, try
putting the disk into the drive and exit the installation. Restart the
machine with the disk in the drive. ( you may have to change the boot
sequence in the bios first to boot from the CD. This way, 98 will not be
loaded and you can make all the necessary selections to format the drive
from the XP disk.

At least a guess and possibly a place to start...

Dean Kiley

----- Original Message -----
From: "Ken Shearer" <[log in to unmask]>
Subject: [PCSOFT] Programs keep restarting


> Trying to upgrade a client's Win 98 PC, but the Win XP installation keeps
restarting during the entry of the CD Key number. Suspecting this might be
related to a Windows problem he was already experiencing, I tried to run
Norton Utilities "Win Doctor" from the CD I carry with me. But this program
also keeps restarting without completing the diagnosis.
>
> I'm inclined to suspect a flaky CD drive, since this sort of thing doesn't
seem to happen when you run programs from his hard drive (although the
machine does lock up frequently, which isn't unlike Win 98 behavior).  But
I'm open to any other suggestions you may have.
>
> Thanks!

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