hi....i tried a number of things to solve this problem without success....as a last resort and acting on the advice i received from another who had this problem....i reinstalled icq on my D drive and all the features are now working...these puters never cease to amaze me....thanks,Gary Burke.


  I've used ICQ for 5 years without any problems..I recently installed version
  2001b beta v.5.16 build 3648..as always,i installed over the old
  version..all the features worked ok..last nite i wanted to check a setting
  and clicked the word "main" on the icq box and opened the prefs window
  without a problem...now for the puzzling problem...about 20 minutes later,i
  clicked the word "main" again and to my amazement,the link to the prefs
  window was not in the menu and neither was the link to "view\change user
  details"..now for more things..i no longer have the "add more users menu
  item"..the "feather and groups" icon on top of the window is not
  there...when i click the "services" button,there is no longer a reference to
  "activate the file sharing" feature..it's just not there...and all i can now
  do is send a contact a message...when i click a contact's name,all the
  features,except "message" have in brackets after each,the word "activate"
  but its grayed out and when i click on any feature like "web page url" i now
  get an alert that says "the feature that you are trying to download is yet
  to be supported in this version" and i get that alert on all the features in
  the contact name's menu...it seems that "something" has "deactivated" all
  the communication features in my icq...how all this could occur in 20-30
  minutes is simply amazing as i did not install or uninstall anything and all
  the features had been working with no problem...i then decided to redownload
  and reinstall the icq program...the build number was now 3640..i installed
  that file but the problems were still present...i also ran a vir*s check on
  my computer with norton antivi*us and no vir*uses were found...i am quite
  puzzled over this problem and would appreciated some advice to solve it and
  wonder if anyone has experienced the same thing...thanks,Gary Burke

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