Hi,
        As to your speed, it is probably a conflict in standards.  There are three
different 56K specifications.  Rockwell invented the K56FLEX, USR invented
the X2, and the ITU created the V.90 from the two (the ITU is the actual
official standards group for telecommunications).  It sounds like your old
ISP was using K56Flex, so you got 38k/40k.  Now, you are using an ISP who
uses a different standard, and your modem is having to fall back to 33.6k
(the last ITU standard it has).  This would cause the sudden drop in speeds.
Look on Harmonies web site to see if there is an update from K56Flex to
V.90.  Your driver and updater are looking for V.90 and getting K56Flex,
hence the errors.

HTH,
Donald Gaither

-----Original Message-----
From: PCBUILD - Personal Computer Hardware discussion List
[mailto:[log in to unmask]]On Behalf Of Dreamer's Den
Sent: Sunday, May 30, 1999 12:28 PM
To: [log in to unmask]
Subject: Re: [PCBUILD] Harmony 56kflex modem Rockwell chipset


I have a Harmony 56kflex pc voice modem. This modem was operating
fine with connection speeds in the 38k/40k speed. I recently switched
to a new isp and my speed dropped to 26,400.

After checking around I have come up with the following situation. I
originally spoke with my isp tech support who told me I need to update
my modem driver. I approached Harmony http://www.harmonyusa.com/
via email and received no response.

I have what I believe is the HM18020-3

The box is labeled 56Kflies faxmodem. The modem looks like the one
shown as the HM 18020-3 on Harmony's website at
<http://www.harmonyusa.com/p18020-3.html>

The chip has the following id...

RCVDL56acf
R6761-23
Rockwell 97
9804 B54154-3

Right now the fastest I seem to be able to connect is at 26.4k. My isp has
told me that they run v.90.  I therefore downloaded the following file...
Download 18020.1, 20.2, 20.3 modem V.90(V2.065)!!

When I try to run the V90wiz.exe file I get the following message on the
first screen...

The modem on com 4 appears to need a firmware update (it's response
to "AT-itu?" is "error").  Please click (run update wizard) to verify and
update.

When I run the update wizard and reach modem detect, it detects my
modem (com 4)  and tells me

 maker "unknown"
 Model "unknown"
 firmware "V1.120.01-K56_DLP"

I also get a message stating...
 The modem on com 4 is not recognized as an updatable modem.
 Choose a different port or click cancel to exit from the update wizard.

After reading the faqs on Harmony's site I am confused. I am not sure if
I have the correct update for the modem I now own or if I need to run a
different update prior to this one first.

Can anyone help? Thanking you in advance.

                         PCBUILD's List Owner's:
                      Bob Wright<[log in to unmask]>
                        Drew Dunn<[log in to unmask]>