Hi Ian,

I would strongly suggest that you provide a clear warranty statement
defining what is covered during the warranty period.  In our case, we took
the lead from the Tier 1's and do NOT provide free service for anything
other than component failure.  If the customer wants to goof around, then he
should be obligated to pay for the "training" that you provide every time
you have to undo their "adjustments".  Of course, in this case, it's kind of
like closing the barn door after the horse is gone. :)

        Regards,
        Steve Collins
        AlternateRealities - High Performance Networks and Computers
        Phone: (819)669-8885
        Fax:   (819)669-8887
        e-mail: [log in to unmask]
        URL: http://www.AlternateRealities.ca 

 

-----Original Message-----
From: PCBUILD - Personal Computer Hardware discussion List
[mailto:[log in to unmask]] On Behalf Of Ian
Sent: Tuesday, February 18, 2003 2:47 AM
To: [log in to unmask]
Subject: [PCBUILD] Troublesome customer


I have a customer who I'd have to classify as 'difficult'.  18 months ago, I
built him a 1.4Ghz\256 DDR W98SE system.  Since then I've lost track of the
number of rebuilds and repairs I've had to do to keep it running.  He, and
his family, just keep breaking it.

                         PCBUILD's List Owners:
                      Bob Wright<[log in to unmask]>
                       Drew Dunn<[log in to unmask]>