Hi There,
I did all of these you mentioned including in the Safe Mode. It still says
I need to download those three updates. My computer is running slow when I
log on and more so when I log off. I installed that Malicious Software
Removal Tool to run and see if the Avast overlooked something. I don't know what
else to do other than do a format of the HD. Thanks for all your help.
Harriet
------------------------------
It appears that you have completed methods 1 & 2. Have you tried method
3 as indicated on the MS knowledge site? Hopefully that will work before
you have to use method 4.
Method 3: Install the update in Safe Mode. To do this, follow these steps:
1. Download the update. To do this, follow these steps:
a. Visit the Microsoft Download Web site:
http://www.microsoft.com/downloads (http://www.microsoft.com/downloads)
b. In the *Search for a download* box, type the number of the Knowledge
Base article that describes the update, and then click *Go*.
c. Download the update, and then save it to the desktop.
2. Install the update. To do this, follow these steps:
a. Double-click the downloaded file to install it.
If you are prompted to restart the computer, do so.
b. Visit the Windows Update or Microsoft Update Web site to verify
whether the update is offered again. If you are offered the update
again, continue to the next step.
3. Install the update in Safe Mode. Safe Mode disables most running
processes and services. These services include the Windows Update
service. Installing an update in Safe Mode is a quick test to verify
whether an application or process is interfering with the installation.
To install in Safe Mode, follow these steps:
a. Restart the computer.
b. As the computer starts, press the F8 key.
c. Use the arrow keys to choose *Safe Mode*, and then press ENTER.
d. Double-click the file that you downloaded in step 1 to install the
file.
e. When the installation is finished, restart the computer.
f. Visit the Windows Update or Microsoft Update Web site to verify
whether the update is offered. Alternatively, wait until Automatic
Updates runs again.
Method 4: Contact Microsoft Product Support for help
Contact Microsoft Product Support for help. To contact Microsoft Product
Support, follow these steps:
1. Click *Start*, point to *All Programs*, and then click *Windows
Update* or *Microsoft Update*.
2. Click *Get help and support*, and then follow the instructions on
the Web site.
Tom
[log in to unmask] wrote:
> I have run a thorough virus scan.. I have no viruses or so it says I
don't.
> I am using the 'Free' Avast Antivirus . I have all the updates undated.
> They all have green check marks by them. These are the dates I did over
and
> over for this particular update -- the _Windows Malicious Software
Removal Tool
> _ () according to that site of Microsoft's help screen.
>
> Dates ---
>
> Saturday, December 15, 2007
> Saturday, December 15, 2007
> Wednesday, January 9, 2008
> Wednesday, February 13, 2008
> Tuesday, March 11, 2008
> Thursday, April 10, 2008
>
> All the updates I have done, although I have selected Custom instead of
> Express, I still install ALL of them that are listed, so it's not like I
am not
> installing everything. But this morning, I still get that same update
install
> again.
>
> Now.. in thinking back, I am wondering if it's this Explorer 7 that I
> recently installed. I had been using Explorer 6, but finally changed
over several
> weeks ago....... Harriet
>
> --------------------------------
> This information from Microsoft may help.
> http://support.microsoft.com/kb/910339/en-us
>
> Tom
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