Tom. After downloading and installing the Malicious Software Removal Tool,
it must have done the trick. I remember seeing that it found one thing, but
when it finished, I assumed it would show me what it found, but not so.....
it just stopped running. But when I turned it on again... those 'reminders'
are gone. So apparently I got a bad virus or something that my Avast did not
catch.
But what I want to know now is, I don't want this Malicious Software Tool on
my computer. I mistakenly downloaded it to my desktop and I want it removed
from my registry as well as totally out of my computer. How do I do
that...? Here's the number of it. Windows-KB890830-V1.40 I don't want to just
delete it from my desktop, cause I know it is still in my system. I'm sure I
must have gotten a virus from some nasty site I landed on.
OR ---- should I do as you suggested by uninstalling the updates as
mentioned below? However, I do feel I picked up some virus. Thanks so very much
for all the help I have received. Harriet
---------------------------------------------
Another suggestion is to uninstall the problem updates (add/remove
programs with "show updates" checked) and then reinstall them. If this
does not work, you could stop the reminders by going to MS update and
when the updates are again listed, click on the plus sign for each
update and then hide the update. From the MS Knowledge site description
the updates are actually being installed (so you have the protection)
but a file (update log??) has not been changed to reflect the
installation. Reformatting the HD is a last resort for solving almost
any problem and does not seem necessary in this case.
I think this exhausts my input so others may want to jump in.
Tom
[log in to unmask] wrote:
> Hi There,
>
> I did all of these you mentioned including in the Safe Mode. It still
says
> I need to download those three updates. My computer is running slow when
I
> log on and more so when I log off. I installed that Malicious Software
> Removal Tool to run and see if the Avast overlooked something. I don't
know what
> else to do other than do a format of the HD. Thanks for all your help.
> Harriet
> ------------------------------
>
> It appears that you have completed methods 1 & 2. Have you tried method
> 3 as indicated on the MS knowledge site? Hopefully that will work before
> you have to use method 4.
>
> Method 3: Install the update in Safe Mode. To do this, follow these steps:
> 1. Download the update. To do this, follow these steps:
> a. Visit the Microsoft Download Web site:
> http://www.microsoft.com/downloads (http://www.microsoft.com/downloads)
> b. In the *Search for a download* box, type the number of the
Knowledge
> Base article that describes the update, and then click *Go*.
> c. Download the update, and then save it to the desktop.
>
> 2. Install the update. To do this, follow these steps:
> a. Double-click the downloaded file to install it.
>
> If you are prompted to restart the computer, do so.
> b. Visit the Windows Update or Microsoft Update Web site to verify
> whether the update is offered again. If you are offered the update
> again, continue to the next step.
>
> 3. Install the update in Safe Mode. Safe Mode disables most running
> processes and services. These services include the Windows Update
> service. Installing an update in Safe Mode is a quick test to verify
> whether an application or process is interfering with the installation.
> To install in Safe Mode, follow these steps:
> a. Restart the computer.
> b. As the computer starts, press the F8 key.
> c. Use the arrow keys to choose *Safe Mode*, and then press ENTER.
> d. Double-click the file that you downloaded in step 1 to install the
> file.
> e. When the installation is finished, restart the computer.
> f. Visit the Windows Update or Microsoft Update Web site to verify
> whether the update is offered. Alternatively, wait until Automatic
> Updates runs again.
>
>
> Method 4: Contact Microsoft Product Support for help
>
> Contact Microsoft Product Support for help. To contact Microsoft Product
> Support, follow these steps:
> 1. Click *Start*, point to *All Programs*, and then click *Windows
> Update* or *Microsoft Update*.
> 2. Click *Get help and support*, and then follow the instructions on
> the Web site.
>
>
> Tom
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