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Subject:	Re: Video Display Problem
From:	Troy & Lisa Imamura <[log in to unmask]>
Reply To:	PCBUILD - Personal Computer Hardware discussion List <[log in to unmask]>
Date:	Mon, 15 Jan 2001 08:22:45 +1000
Content-Type:	text/plain
Parts/Attachments:	text/plain (49 lines)

Herbert,

Try and reinstall your video drivers.  It may very well be you have
corrupted drivers or you video card is going out on you.

v/r
Troy

-----Original Message-----
From: PCBUILD - Personal Computer Hardware discussion List
[mailto:[log in to unmask]]On Behalf Of Herbert Graf
Sent: Monday, January 15, 2001 5:46 AM
To: [log in to unmask]
Subject: Re: [PCBUILD] Video Display Problem


> My PC has lost it's ability to display in all but 16 colors.
> When I try to
> adjust it to 256 or 16 bit it will not hold the setting and reverts to 16
> color.
> It is a Celeron 300A running WIN98 2nd 64 K DIMM  Matrox Millenium SVGA
> Card. The display  is a Hitachi  Super Scan 15S  which was working fine
> before the loss of video res. My Norton System WKs program finds no probs.
> Device Mgr. Reports that everything is good.  I am using the most current
> Matrox drivers.  The only error msg that I continually get is an error msg
> "cannot load cg14eh.dll which I have traced to Norton's Crash
> Guard program.
> I have overlaid Norton Sys Wks 2001 on top of  Norton 2000 which removes
> Crash Guard.  All other programs and systems are working with the
> exception
> of the display.  ??

     Two possibilities. First make sure Windows has a monitor assigned. An
"Unknown Monitor" entry MAY cause this sort of problem. The second, and more
likely, is that you have corrupted video card drivers. Remove all video
drivers from the system (both the Matrox uninstall utility AND the entry in
the Device Manager) and restart the system. The system should then
autodetect the card and install appropriate drivers. Then go to Matrox's
site and download the latest drivers for your card (most likely the unified
version 4.19 is the latest for you, I'm not sure). That should do it. TTYL

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