Sorry to tell you this, but I encountered the exact same problem with my 
690C with XP. After trying everything I could such as new cable, 
disabling and enabling the printer, reinstalling the driver, and trying 
on another computer, I gave up and now use another printer. A tech 
probably could have fixed it, but it would not be worth it. Although the 
computer was communicating with the printer, the printer was not 
communicating with the computer. The 690C gave me lots of good service 
for the price.

Tom Mayer

David Jonathan Justman wrote:
> Suddenly, I can't print on my HP 690c.  (I'm running Win2000.) If I try to print either a real document or the test page from the Windows printer gadget, the printer starts to respond, as if it's about to pull the paper, and then get a "Device is not connected".  The device obviously is connected, since the printer does start to respond.  The problem started suddenly, with no obvious cause.
>
> Help!
>
> Thanks.
> David.  
>
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              The NOSPIN Group is now offering Free PC Tech
                     support at our newest website:
                          http://freepctech.com