Try this...I resolved a similar situation using the steps described...







From this webpage…







http://forums.windowscentral.com/microsoft-surface-pro-3/328628-2.htm









The specific instructions…









I've found this works for me: Use this two-button shutdown process to ensure that your Surface is turned off completely. Here’s how:



Step 1: Press and hold the power  button on your Surface for 30 seconds and then release it.

Step 2: Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both. 

The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.

Step 4: 

Press and release the power button to turn your Surface back on.



If your Surface turns on: Charge the battery for a while. When it has at least a 40 percent charge, install the latest Surface and Windows updates to help prevent  future problems. For more info, see Install Surface and Windows updates.

If your Surface still won’t turn on: Your Surface may need service . For more info, go to Send my Surface in for service.



Source: microsoft.com/surface/en-us/support/warranty-service-and-recovery/surface-wont-turn-on-or-wake-from-sleep?os=windows-10









Good luck...!!!



Daniel A. Dias



Systems/Network Senior Technician (OPS)

Lawrence Livermore National Laboratory (LLNL)

P.O. Box 808 L-725

Livermore, CA 94551

(925-423-5638)

















-----Original Message-----

From: Personal Computer Hardware discussion List [mailto:[log in to unmask]] On Behalf Of [log in to unmask]

Sent: Monday, January 04, 2016 10:34 AM

To: [log in to unmask]

Subject: [PCBUILD] Surface bricked?



  I have a Microsoft Surface Pro 3 (i7-based tablet) which has been my go-to travel machine for its nice mix of power and mobility.  I took it with me to Canada over the holidays, and now it doesn't work...

  When I received it, it was running Windows 8, but promptly updated to 8.1, and I've been running Windows 10 on it for some months now.

  During this trip, I discovered that if I folded the "Keyboard Cover"

against the back of the tablet, Windows 10 asked me if I wanted to run in "tablet mode", which apparently means I get the confusing Windows 8.x-style interface, and that when I go to a vanilla desktop, the shortcuts in my "Desktop" folder no longer appear...



  When I checked Windows Update, it appeared to be trying to download something Microsoft named "Hardware Update"; since there was no change to the hardware, I'm guessing this was Microsoft's clumsy way of naming an update to drivers and the like.  I do not know if WU thought that download completed and tried to install it.



  There was a day or two when it seemed that the table could no longer see input from the keyboard, but I was able to log in using the on-screen keyboard.  

  Now it seems that there is some kind of boot issue.  At power-on, the word "Surface" appears on the screen -- this is normal.  But it used to be that that was followed by the Win10 start-up photo, which I would drag aside to reveal the logon screen.  But now it never gets to the photo, it just sits displaying "Surface".  What can I try?



David Gillett



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