I have a Microsoft Surface Pro 3 (i7-based tablet) which has been my
go-to travel machine for its nice mix of power and mobility.  I took it
with me to Canada over the holidays, and now it doesn't work...
  When I received it, it was running Windows 8, but promptly updated to
8.1, and I've been running Windows 10 on it for some months now.
  During this trip, I discovered that if I folded the "Keyboard Cover"
against the back of the tablet, Windows 10 asked me if I wanted to run
in "tablet mode", which apparently means I get the confusing Windows
8.x-style interface, and that when I go to a vanilla desktop, the
shortcuts in my "Desktop" folder no longer appear...

  When I checked Windows Update, it appeared to be trying to download
something Microsoft named "Hardware Update"; since there was no change
to the hardware, I'm guessing this was Microsoft's clumsy way of naming
an update to drivers and the like.  I do not know if WU thought that
download completed and tried to install it.

  There was a day or two when it seemed that the table could no longer
see input from the keyboard, but I was able to log in using the
on-screen keyboard.  
  Now it seems that there is some kind of boot issue.  At power-on, the
word "Surface" appears on the screen -- this is normal.  But it used to
be that that was followed by the Win10 start-up photo, which I would
drag aside to reveal the logon screen.  But now it never gets to the
photo, it just sits displaying "Surface".  What can I try?

David Gillett

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